Last updated: 30 July 2026

Template document. This page is a starting-point template and does not constitute legal advice. Please have it reviewed by a qualified solicitor before relying on it.

This agreement sets out the terms of our website maintenance and support plans, in addition to our general Terms & Conditions.

What’s included

Core software, theme and plugin updates.
Regular backups (frequency depends on your plan).
Uptime and security monitoring.
Minor content updates within the allowance set out in your plan.
Priority email/phone support.

What’s not included

Maintenance plans do not cover major redesigns, new feature development, third-party plugin costs, recovery from hacking or compromise beyond restoring the most recent clean backup, or issues caused by changes made outside NKDS to your site’s code or hosting environment. This work can usually be quoted separately.

Response times

We aim to acknowledge support requests within one working day. Response and resolution targets for specific issue types are set out in our Service Level Agreement where applicable to your plan.

Payment

Maintenance plans are billed monthly or annually in advance, as agreed. Fees may be reviewed periodically, with at least 30 days’ notice of any change.

Term and cancellation

Plans run on a rolling monthly basis unless otherwise agreed. Either party may cancel with 30 days’ written notice. No refunds are given for the current billing period once it has started.