Last updated: 30 July 2026
Template document. This page is a starting-point template and does not constitute legal advice. Please have it reviewed by a qualified solicitor before relying on it.
This policy explains how refunds are handled for services and products purchased from NK Digital Solutions.
Deposits paid to secure a project or start work are generally non-refundable once work has begun, as they cover the time and resources already committed. If you cancel before any work has started, we’ll discuss a refund on a case-by-case basis.
Fees already paid for services delivered (e.g. a completed month of marketing management or hosting) are non-refundable. If you cancel a rolling service, you won’t be charged again after your notice period ends, but the current paid period is not refunded.
Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day right to cancel a contract for digital content or services. However, this right is lost once we begin performing the service with your express consent and acknowledgement that you lose that cancellation right — which we’ll typically ask for when work needs to start quickly. This does not affect your other statutory rights.
Because most print work is produced to your specification, we’re unable to offer refunds for change of mind once production has started. If an item arrives faulty, damaged, or not as specified, contact us within 7 days and we’ll arrange a reprint, repair, or refund as appropriate.
Email hello@nkds.co.uk with your order or project details and the reason for your request. We’ll respond within 5 working days.